We understand that from time to time you may wish to return a product to us.
We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.
(1) Returns
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the returned product within 30 days following the date of delivery of the product;
(b) the returned product is unused, in its original packaging and otherwise in a condition enabling us to sell the product as new;
(2) Returns procedure
In order to take advantage of your rights under this returns policy, you must return your product with written instructions to return payment to the full value of the article purchased, along with any relevant information regarding the order (unique order number, date of purchase and delivery, your name and telephone contact number).
(3) Exclusions
The following kinds of products may not be returned under this policy:
(a) food, drink and any other products liable to deteriorate within the period set out in Section 1 and 2 above;
(4) Refunds
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us).
(5) Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.
