OUTSOURCED workers at the Liverpool-based Disclosure and Barring Service could launch indefinite industrial action in a long-running dispute over pay and working conditions, their union has warned.

Public services union PCS said 82 contact centre and office staff employed by Hinduja Global Solutions (HGS) are threatening to escalate action after downing tools for four weeks in recent months.

The employees are already due to walk out for another two weeks from December 12 and impose an ongoing overtime ban from December 26 after talks via conciliation service Acas broke down earlier this month.

PCS general secretary Mark Serwotka urged HGS’s mega-rich owner Srichand Parmanand Hinduja to act amid mounting “anger and frustration” from workers. 

“His staff – the same people who have helped him accumulate an estimated personal wealth of more than £28.4 billion – are struggling with the cost-of-living crisis.

“He could easily afford to raise pay to at least the real living wage of £10.90 per hour, as well as paying sick pay and paid breaks.”

The company has accused the union, which is also demanding 27 annual leave days and enhanced job security, of “failing to present a negotiable position.”