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CAMPAIGNERS hailed “the biggest shake-up of consumer law in a generation” yesterday as it came into force across Britain.
The Consumer Rights Act guarantees shoppers a full refund up to 30 days after buying a faulty item, provides protection for digital purchases for the first time and cracks down on unfair terms in contracts.
Shoppers now have 30 days to reject a faulty item and demand a full refund, clarifying previously unclear rules on how long this period should last.
After 30 days, retailers have one opportunity to repair or replace a faulty item, at the customer’s choosing.
Another change makes it easier for shoppers to challenge hidden fees and charges, preventing companies from enforcing terms if they are deemed to be unfair.
Which? executive director Richard Lloyd said: “Consumer law was crying out to be brought up to date to cope with the requirements and demands of today’s shoppers.
