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Airports: Better publicise autistic passenger help, say Scottish charities

Autism charities in Scotland yesterday welcomed a call for airports to better publicise the help they offer autistic passengers.

An investigation by Aberdeen Donside MSP Mark McDonald found that information at Scottish airports is “often difficult to find and may not be readily available via a call to the switchboard.”

Scottish Autism director Charlene Tait said: “People with autism can be disenfranchised from air travel because they cannot cope with the unpredictability of the airport environment.”

The report recommended that all airports have a web page detailing their services for people with autism.

Mr McDonald identified “a lot of good practice” in Scotland’s airports — including fast-tracking through queues and security, fact sheets with pictures to prepare people for what to expect at the airport, and familiarisation programmes offering a tour of the terminal.

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